TSC’s Record-high Client Satisfaction Score and Why We’re So Proud

It’s that time of year — when folks start looking back at what they’ve accomplished and start looking forward to what’s possible in 2016. 

At The Starr Conspiracy, we don’t wait until the end of the year to evaluate progress or make course corrections. We implemented a system for gathering client feedback every month — called the Net Promoter Score, or NPS — to monitor successes and challenges in real time.